Greetings from OIT Design! Hope everyone is having a great semester so far, snowstorms and heat waves notwithstanding. We’ve been busy with a number of new client sites and outreach projects but wanted to take a moment to bring you all up to speed on what’s been happening and what’s coming up for the month of February.
OIT Design Communications
As many of you are aware, campus support groups use a tool called ServiceNow for tracking requests and help tickets. Beginning today, our firstname.lastname@example.org email address will be dropping your emails into ServiceNow, and our responses will be coming through that system.
For you, this might mean some extra emails: ServiceNow will send you messages confirming that we’ve received your email, and messages notifying you when your “incident” has been resolved.
For us, this change will help us in several ways. ServiceNow helps us collect and share information with other support groups (Web Services, ComTech, etc.) more easily, which should in turn improve turnaround times and issue tracking. ServiceNow also has assessment tools and extra communications functionality that we hope to eventually put to good use.
Bottom line: the staffing, timing, and content of our communications will remain the same, but the wrapping will change. Please let us know if you have any questions about this!
Last week we participated in WPCampus Online, a free online conference devoted to WordPress in higher ed. WPCampus is an organization that focuses on WordPress in higher education and started holding actual, IRL conferences last year (which Brian attended!) to discuss ideas for smart, accessible, efficient ways of managing content. This was their first ever online conference and, we must admit, it was a big success! Of course, we might be slightly biased since Jen hosted a (thought-provoking, inspirational) session on The Making of a Web Team. (Spoiler alert: we’re the team.)
It’s not too late to see what went down; videos of the sessions are available online athttps://online.wpcampus.org/
Just Don’t Call Him “Shortcake”
Speaking of inspirational, thought-provoking presentations, Brain has a co-working talk coming up this month that is sure to fit the bill. The Office of Information Technology regularly organizes co-working days where any and all developers are welcome to come and collaborate with us and others. In addition, once a month, OIT invites developers from all over campus to come and speak about the cool things they’re working on. This month, Brian will discuss his recent work on the Shortcake shortcode interface, as well as our newly redesigned campus WordPress theme, Hillsborough. His presentation, A “Shortcake”-Powered Design Strategy for WordPress will be held on February 17th at 3pm in the Avent Ferry Technology Center, room 106. Hope to see you there!
(In keeping with the “shortcake” theme, there may be baked goods at his presentation.)
Policies, Rules and Regulations: Relaunched
Finally, we’re proud to announce the launch of the new Policies, Rules and Regulations WordPress site. This was a massive (and massively important) project to redesign and rethink the site that stores all university policies, rules and regulations, which is widely linked and referenced all across our campus community. We worked closely with the Office of General Counsel to create an exhaustive, though easily searchable, archive of all past and present university regulations. Have a look at the finished product and if you like what you see, don’t hesitate to contact us to find out how WordPress can work for you.
That’s all for now but we’ll catch up with you next month!